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F&B - Barman/Barmaid

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Rocco Forte Hotels cerca per Verdura Golf & Spa Resort (AG) un:

Barman

Job Profile:

Provide friendly, attentive, and timely service to create an exceptional experience for all of our guests. Each barman’s primary objective is to show our guests such a marvelous time that they will want to return again and again.
Our bar areas require an energetic, professional staff member who has an excellent track record
in hospitality and who thrives in a fast-paced service environment. Our focus is on
professionalism and providing a superior customer experience. The ideal candidate must
possess in good knowledge about Wines, Spirits, Cocktails and other drink ingredients. Excellent communication is essential to build a rapport with our guests.


Duties & Responsibilities:

• Maintains a Guest focus while performing duties

• Assumes 100% responsibility for quality guests’ experience

• Take orders from guests and beverage orders from servers.

• Learns the names and personally recognize our regulars.

• Record drink orders accurately and immediately after receipt into the register system.

• Mixes and serves alcoholic and non-alcoholic drinks to guests according to hotel specifications, courteously and efficiently.

• Accept guest payment, process credit card charges and make change (if applicable).

• Wash and sterilize glassware.

• Prepare garnishes for drinks and replenish snacks for bar patrons.

• Maintains bottles and glasses in an attractive and functional manner to support efficient drink preparation
and promotion of beverages.

• Clear and reset tables in bar area.

• Present drink menus, make specific recommendations and answer questions regarding beverages.

• Maintain cleanliness in all areas of the bar including counters, sinks, utensils, shelves and storage areas.

• Receive and serve food orders to guests seated at the bar.

• Report all equipment problems and bar maintenance issues to bar supervisor.

• Assist the restocking and replenishment of bar inventory and supplies.

• Thank guests for their visit and invite them to return.

• Attends all scheduled employee meetings and brings suggestions for improvement.

• Notify Dining Room Supervisor or manager-on-duty any time a guest is not 100% satisfied with their

experience.

Requisiti

Job Qualifications:


• Must posses a positive attitude and work well with other team members

• Be able to communicate and understand the predominant language(s) of our guests.

• Must be able to work unsupervised

• Must be available to work long shift hours

• Must have the ability to handle money and operate a point-of-sale system.

• Be able to work in a standing position for long periods of time (up to 5 hours).

• Be willing to follow direction and ask questions for clarification if needed.

• Be able to work in a fast paced restaurant environment