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F&B - Hostess di sala

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Rocco Forte Hotels ricerca per Verdura Golf & Spa Resort (AG) un

Hostess di sala

Job Description:

The restaurant hostess is the first employee to interact with arriving guests as they enter the restaurant. It is the job of the hostess to greet arriving guests, welcome them into the establishment and seat them. The guests receive their first impression of the service of the restaurant by their exchange with the hostess. The hostess is a personal representation of the service and overall hospitality of the staff of the restaurant. While guests are waiting to be seated or waiting for take-out orders to be ready, it is the job of the hostess to ensure that the guests are made comfortable and kept informed of the status of their orders or wait times.

Job Duties and Responsibilities

1. The hostess included monitoring the open dining sections of the restaurant for empty and cleaned tables.
2. Estimating wait times for guests.
3. Ensure guests are seated in an order that does not overload a particular server.
4. Monitoring the guest waiting list.
5. Ensuring that the needs of the guests are met while they are waiting.
6. The hostess is often responsible for answering the telephone, booking reservations and moving tables together to accommodate large parties.
7. Make sure all menus are wiped down, free of spots or stains, and complete.
8. Check with kitchen to see where they stand. See if they are behind or if they are out of anything.
9. Plan out the seating chart and organize the reservations
10. Greets guests, escorts them to their table, pull seat out for the ladies, and present menus.
11. Make sure the server is aware they have been sat.
12. Keep an eye out that the dining room, entryway, bathrooms, and menus are kept clean throughout operations.
13. Say good-bye to all of the guests. Check to see that everything was wonderful.
14. Clean, clear and set tables required
15. Communicate with management, kitchen staff, and serving staff to ensure effective customer flow.
16. Communicate with all guest to ensure quality satisfaction with both food and service.
17. Respond appropriate to customer complaints and bring any issues to the attention of a manager.
18. Participate in end oh shift side duties.

Requisiti